New Patient Registrations
You will need to complete a registration form (GMS1) and the appropriate health questionnaire which will provide useful information whilst we wait for your medical records to arrive from your previous doctor.
All new patients are offered a health check to ensure that any required tests are up to date and that we have an accurate note of any repeat medication you may be taking.
Medical treatment is available from the date of registration. Please contact reception for further information.
You may print off the relevant forms below, fill them out and bring them to the practice in order to commence your registration.
GMS1-family-doctor-services-registration-form
New Patient Questionnaire
Temporary Registrations
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Named Accountable GP
From 1st April 2015, the practice is required under the terms of the GP contract to allocate all patients a named accountable GP. This named accountable GP has responsibility for the coordination of all appropriate services required under the contract and ensure they are delivered to each of their patients where required, based on the GP’s clinical judgement.
We have made every effort to make all patients aware of whom their named accountable GP is, however, if you are unsure please ask the receptionists when you next contact or visit the practice.
Having a named GP does not prevent you from seeing any other clinician in the practice as you normally do. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative clinician. Please note all of our clinicians have access to your medical record.
How To Update Patient Contact Details
It is vital that the practice has your current address and telephone number in order to be able to contact you in times of emergency or on routine matters. If your address or telephone number has changed then the practice needs to be informed in writing as soon as possible. You can either do this via filling out a simple form at the surgery or printing off the form below. Once you have completed the form, please return it your surgery.
Please note if you are notifying us about a change of name, you must visit the surgery with supporting legal documentation to support this.
Change of Personal Details Form
Tests & Results
Please call reception from 10am to 2pm or 3pm to 6pm to enquire about your test results, as our reception staff will have more time to deal with your request between these times.
You can also view your test results via patient access
The practice has a strict policy regarding confidentiality and data protection, and we will only release test results to the person to whom they relate, unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test, you will be told how long it will be before the results are returned to the practice. It is your responsibility to check your results and to make an appointment to discuss them with a clinician if you are advised to do so.
Sick Notes
The first 5 days
If you are off work for up to 1 week (5 working days) you do not need a sick note from your GP. You can either write a letter to your employer or, if you prefer, there is a form called a Statutory Sick Pay Form or Employees Statement of Sickness (SC2).
http://www.hmrc.gov.uk/forms/sc2.pdf
After 1 week
Once you have been off sick for more than one week you can obtain a sick note from a doctor. This can be done by a telephone consultation with a clinician who may be able to issue a certificate without you needing to be seen, or if it is a continuing problem, a telephone consultation with a clinician who you saw previously for the condition. If you have not been seen by a clinician before for the current problem and it is not a continuing condition, it may be necessary for you to be seen by a clinician in person. This can be arranged by telephoning the surgery for a routine appointment.
Back dating a sick note
It is possible for a sick note to be back dated so you do not need to be seen urgently or on the day that your sick note expires. It can be issued at a later date and back dated at the clinician’s discretion. A clinician may also extend a sick note without you being seen again. A request for another sick note can be made by telephoning the surgery.
Sick notes covering period of stay in hospital and expected recovery time
It is the responsibility of the hospital staff to issue sick notes for a period of stay in hospital and the ‘expected’ recovery time afterwards. This certificate should be obtained before you are discharged from hospital.
Patient Access
We can provide patients with access to our Clinical System via patient access . Registering for online access is simple and enables you to gain access to services at a time that is convenient to you. You may complete the form below and bring this to reception along with photographic ID.
Application for online access to my medical record – Issa Medical
NHS App and NHS Account
Log in to your NHS account to access services online on your computer, tablet or mobile phone. You do not need to download anything. You can also log in to your NHS account using the NHS App.
You can use the NHS App or your NHS Account for the following:
* Order repeat prescriptions
* Book and manage appointments
* Get health information and advice
* Register your organ donation decision
* View your health record securely
* Manage how the NHS uses your data
* View your NHS number
Find out more about the NHS App or NHS Account and register
Proxy Access
This is where someone is given access to another person’s medical record. For example:
A parent or guardian where a patient aged 11 or over has given permission.
A parent or guardian who has legal responsibility for a patient between 11 and 16 where a clinician has assessed that the patient is not capable of making their own decisions about medical health.
A carer for a patient over the age of 16. We would need a letter from the patient giving them permission.
The proxy does not have to be a registered patient at the practice, but must be registered for online services on the GP system and always use their own login credentials.
To be given proxy access, a patient’s representative must have the informed consent of the patient, or in cases where the patient does not have capacity to consent, the clinician has decided that it is in the best interests of the patient for them to have proxy access. Patients aged 16 or above are assumed to have the capacity to consent unless there is an indication that they are not. Young patients between the ages of 11 and 16 who are judged as having capacity to consent by their GP may also consent to give proxy access to someone else.
Proxy consent form for online access – Issa Medical
Complaints & Compliments
We make every effort to give the best service possible to everyone who attends our practice, however, we are aware that things can go wrong resulting in a patient feeling that they have genuine cause for complaint.
If you are not happy with the service you have received you can raise your concerns to the on duty supervisor, who will either look into and resolve the matter or escalate the complaint to management team.
Complaints poster
Complaints leaflet
Complaints policy
If you are happy with the service you have received we would appreciate it if you could leave us a review at https://www.nhs.uk/services/gp-surgery/issa-medical-centre-patel/P81196
NHS Number
Your NHS number is a 10-digit number. Your NHS number is unique to you. It helps healthcare staff and service providers identify you correctly and match your details to your health records.
You can find your NHS number in any documents or letters sent to you by the NHS, such as your prescriptions, test results, and hospital appointment letters. You can also find your NHS number online by using the Find your NHS number service.
Zero Tolerance
NHS staff should be able to come to work without fear of violence, abuse or harassment from patients or their relatives.
The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the Practice has the right to remove violent patients from their list with immediate effect, in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. Where patients are disruptive and display aggressive and / or intimidating behaviour and refuse to leave the premises, staff are instructed to dial 999 for Police assistance, and charges may then be brought against these individuals.
Dealing with Unreasonable, Violent & Aggressive Patients Policy
Practice Policies
Data Protection Policy
Freedom of Information Policy
Caldicott & Confidentiality Policy