Repeat Prescriptions or Medication queries
Can be requested or raised in the following ways:

Prescription line – 01772 237615 – Open Monday to Friday 1100 to 1700

Patient access logo. multicoloured heart logo with patient access written in purple and pink

Via Email [email protected]

Or written requests via the repeat prescription box situated in the surgeries entrance (request forms are available by the box or you can use the right hand side of a paper prescription)

Please allow two working days for prescriptions to be processed, and remember to take weekends and bank holidays into account

Nominated Pharmacy
EPS (Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. Your pharmacy of choice is referred to as your nominated pharmacy. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. More information on the service can be located here.

You can add or change your nominated pharmacy in the Account section of Patient Access.

The Nominated pharmacy section

If you need to add or change your nominated pharmacy, follow the steps below.
Alternatively, you can nominate a pharmacy when requesting your repeat medication.
1. Sign in to Patient Access.
2. Select your name in the top right hand corner.
3. Select Account.
4. The Account details screen is displayed.
5. Select the Nominated pharmacy screen.
6. Select either Nominate pharmacy (if you don’t currently have a nomination) or Change to send your medication to a different pharmacy.
7. Enter a postcode to find a local pharmacy.
8. Select Search.
9. Select the pharmacy of your choice from the list provided.
Note: When you select a pharmacy, the location is displayed on the map to the right.
10. Select Continue.

Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically.
You have nominated your pharmacy of choice.

Pharmacy First

What is Pharmacy First?

The Pharmacy First scheme provides professional health care advice, treatments, and medicines for common illnesses from your local pharmacy, without the need for an appointment.


Pharmacists are highly qualified health care professionals who are experts in medicines. They can give the same advice and treatment for common illnesses as the GP.
Pharmacies are open during normal business hours and many are open late, on Saturdays and on Sundays.
It may be quicker to see your pharmacist than wait for a GP appointment

You don’t need an appointment

Medicines offered are free of charge if you are normally exempt from prescription charges. If you usually pay for prescription charges, you can still receive advice and can pay the cost of any medicine issued or the standard prescription charge, whatever is cheaper.
Anything you say to the pharmacist is treated with confidence

How Does it Work?

If you are feeling unwell and may have any of the common illnesses listed below, you can access Pharmacy First in two ways:
You can present yourself to your local participating pharmacy. You will be seen by a pharmacist and can ask for a private consultation
Your GP practice or health care services may signpost you to a participating pharmacy.

Your local participating pharmacist will explain the service to you and ask you for some details including your name, date of birth, postcode, and GP practice to register for the service.
If you choose not to register; you can still receive free confidential professional health care advice but will not be able to obtain any medication for free (if normally prescription charge exempt) or at a reduced price under the scheme.

Common Illnesses that are included?
• Aches and pains (sprains and strains)
• Athlete’s foot
• Bites
• Cold sores
• Conjunctivitis
• Constipation
• Contact dermatitis
• Coughs and colds
• Diarrhoea
• Ear wax
• Fever
• Hay fever
• Headache
• Head lice (nits)
• Heartburn
• Indigestion
• Itching (chicken pox)
• Minor burns and scalds
• Mouth ulcers
• Nappy rash
• Nasal congestion
• Nausea and Vomiting
• Sore throats
• Stings
• Teething
• Threadworms
• Thrush

Will I have to pay for my advice or medicine?

All advice is free and if your pharmacist believes the condition needs further review, they will recommend where to get more advice.
If you do not normally pay for prescription charges, any medicine recommended will be free.

If you usually pay for prescriptions, you will pay the cost of the medicine or the standard prescription charge, whatever is cheaper.

Will I always get medication?

On some occasions you may not need medication and will receive professional healthcare advice.
If the pharmacist feels it is appropriate to signpost you elsewhere, they will highlight the most suitable service to you.

Medicines will ONLY be supplied when you have a current condition in need of treatment. Any medication supplied to you must only be used to treat yourself or a dependent.

Important information

If accessing the Pharmacy First Scheme you must tell your pharmacist if:
You are pregnant and/or breastfeeding
You think you might be pregnant
Other medications you are taking
Any allergies that you have

Please check with your local pharmacy to see if they are participating in the Pharmacy First scheme using the NHS Pharmacy Search.